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About the Network

Mission, Vision & Values

Kencana Health & Education Network connects patient care, research, education and community health around a shared commitment to accessible, high-quality healthcare.

Our purpose

What Guides Us

Kencana Health & Education Network brings healthcare, practical education, research and community impact together around a commitment to excellence, compassion and lifelong learning.

Vision

To be a leader in competency- and skills-based practical education that transforms lives and communities through learning, and to become a leading teaching and research hospital and cancer centre of choice—where patients receive compassionate care and employees practise excellence in medicine, education and research.

Mission

Our mission is to maintain an uncompromising commitment to excellence and quality in the delivery of personal, compassionate healthcare, while educating learners for successful careers that contribute meaningfully to the communities they serve locally, nationally and globally.

Customer service standards

Values that guide every interaction

Exceptional service to students, patients, families and visitors is central to the culture Kencana Health & Education Network is building.

Respect

Accord the utmost respect to students, patients, families, visitors, management and employees.

Confidentiality

Protect client information and maintain confidentiality at all times.

Excellence

Practise the highest standards of service and professional conduct.

Quality Service

Commit to high-quality medical care and education designed to support optimal outcomes.

Compassion

Understand, care and nurture by valuing every individual and remaining sensitive and attentive to their needs.

Education

Commit to lifelong learning that advances education, professional capability and health outcomes.

Holistic Care

Recognize the whole person by supporting both mind and body while respecting each individual’s potential.

Safety

Promote the safety of students, patients, families, visitors and staff in every aspect of the environment.