Terms of Use
These terms explain your use of the Kencana Health & Education Network website.
Last updated: October 25, 2026
About the website
The Kencana Health & Education Network (KHEN) website at kencanahealth.org provides information about healthcare, research, education and community activities. Read these terms together with the Privacy Notice and Accessibility Statement. These terms apply to website use and do not replace separate agreements for care, education, employment, research or other services.
General information, not medical advice
Website content and Ask Kencana provide general information and navigation assistance. They do not diagnose a condition, recommend treatment or establish a clinician–patient relationship. Seek advice from a qualified healthcare professional about your circumstances. For a medical emergency, use the emergency services available in your location; do not wait for a website response.
Availability of services and programs
Information about facilities, professionals, programs and services is provided for general reference. Availability, eligibility, entry requirements and service arrangements must be confirmed before you make travel, care, enrolment or financial decisions. A website listing does not establish accreditation, confirm an appointment, reserve a place or guarantee access to a service.
Website tools and enquiries
Search, filters and Ask Kencana help you navigate the website. Ask Kencana provides automated, predefined responses and is not a clinical or live support service. The enquiry form sends your information to KHEN and provides a reference when the mail service accepts your submission. An automatic email acknowledgement confirms submission, not an appointment, admission, service eligibility or clinical advice. If delivery cannot be confirmed, follow the message shown on the form. Do not enter sensitive medical, identity or payment information into these tools.
Responsible use
Use the website lawfully and in a way that respects other people and the website’s security. Do not attempt unauthorized access, disrupt its operation, introduce malicious code or submit another person’s sensitive information without authority. These terms do not authorize access to systems or information that are not intended to be public.
Content, photographs and links
Website text, logos, photographs and other materials may be protected by intellectual-property rights. Access to this site does not grant ownership or a general licence to reuse them; seek any permissions required by the relevant rights holder. Third-party photographs and external resources remain subject to their providers’ rights and practices. A link or image source does not establish a partnership, endorsement or approval.
Accuracy, changes and reliance
Website information may be updated and may not reflect every change in service arrangements. Confirm important details before relying on them. Website availability and error-free operation are not guaranteed. Nothing in these terms removes rights or protections that cannot lawfully be excluded, or excludes responsibility where exclusion is not permitted by applicable law.
Questions and updates
For questions about the website or these terms, email info@kencanahealth.org. Updated terms will appear on this page with a revised date.